Last updated: 2026
At NeoStream Africa, we provide digital IPTV subscription services.
Because our products are digital and activated instantly, our refund policy is different from physical goods.
All our services are:
Digital
Delivered instantly
Non-physical
Non-returnable
Once an IPTV subscription is activated, it cannot be “returned”.
You may request a refund only if:
The service was not activated
You were charged by mistake (duplicate payment)
The account could not be delivered
A technical issue from our side prevents activation
Requests must be made within 24–48 hours of purchase.
Refunds will NOT be provided if:
You changed your mind
Your internet is slow or unstable
Your device is incompatible
ISP blocks IPTV
You entered wrong device info
Subscription already used/activated
Service worked correctly
We are not responsible for customer-side problems.
We strongly recommend testing:
Internet speed
Device compatibility
before purchasing long-term plans.
To request a refund, contact us:
📧 contact@neostream.africa
Include:
Order number
Payment proof
Description of the issue
We will review within 24–72 hours.
If approved:
Refunds are sent to original payment method
May take 5–10 business days depending on bank/payment provider
Unauthorized disputes or chargebacks may result in:
Account suspension
Permanent ban
Refusal of future service
Please contact support first.
For any refund questions:
📧 contact@neostream.africa
🌍 neostream.africa
Would you like to view all your favorite channels from Worldwide ? In this case, we advise you to choose an Neo Stream Africa subscription, which will allow you to benefit from a quality subscription, for the viewing of all of your favorite programs. Everything is done to facilitate your use, and why you can enjoy the best advantages while enjoying our service.
